Terms & Conditions

Welcome to my website.

Please read these terms and conditions thoroughly to ensure you are able to shop with confidence and be fully informed before you buy.  By purchasing from this site you are agreeing to comply with and be bound by the following terms and conditions of use, which together with this website's privacy policy, govern Stacey-Ann Cole Art’s relationship with you in relation to this website.

The use of this website is subject to the following terms of use:

GENERAL TERMS AND CONDITIONS

Please note that whilst every effort is made to ensure that the images shown on the site are a true representation of each item, colours and other details will always be subject to individual screen size, resolution and settings.  Please read the product descriptions carefully to ensure you are aware of the details of each product e.g. size

PAYMENT

Payment on the this website is processed through Paypal, Stripe & Klarna, all of which are some of the safest and easiest ways to pay online.  Click here to read about how Paypal keeps your information safe, here to read about how Stripe keeps your information safe and here for how Klarna keeps your information safe.

ORDERING PROCESS

Your order will be confirmed by email after it has been placed and you will also be sent a dispatch email when we have posted your item/items to you.

PRICES

All prices on our website are in pounds sterling (GBP).  If you are an international customer then Paypal will convert to your local currency during the ordering process.  To check the current conversion rate before purchase, XE.com can be used as a guide.

  • Promotions and special offers may occur from time to time and the price on the item at the time of purchase is the correct price.
  • Any refund will be calculated using the price paid at time of purchase.
  • I reserve the right to change the prices of the products on this website at any time at my discretion.

POSTAGE & PACKAGING

  • I ship products worldwide.
  • All products are shipped within 1-3 working days and will be safely and securely packaged.  Please read each item description for packaging details.
  • All postage costs include a small proportion of packaging costs
  • Depending on your choice at checkout, items will be shipped to UK destinations using the First Class Royal Mail service or UK Signed For First Class service.  International orders will be shipped via International Standard Airmail or International Tracked.
  • For international customers, any additional customs or tax amounts will be the responsibility of the customer to pay.

REFUNDS & RETURNS

  • In the unlikely event that you are unhappy with your order please read the conditions below carefully:
  • On receipt of your order, you have 7 days within which to inform me in writing of your desire and reason for a refund.
  • We will only give a full refund if the goods are faulty or have been damaged in transit.  If you would like to return an item/items for any other reason, you will only be refunded the cost price of the item/items minus the original shipping costs..
  • I am unable to offer you a refund if returned goods are not in a resaleable condition.
  • I am unable to refund or accept returns on custom made or personalised items.
  • You must return the item/items to me within 14 days of me agreeing to process your refund.  Please note that the cost of returning the item to me is your own, unless the item received was faulty.
  • I accept no liability for goods returned by customers that have been lost or damaged in the post and refunds in these cases will be discretionary
  • I suggest that you use a delivery service with tracking so that the goods will reach me safely and so that I can process your refund.
  • I will refund your purchase price via your original payment method, within 7 days of receipt of your returned item/items.

DATA PROTECTION/PRIVACY POLICY

  • I will only use your personal details for processing, packaging, posting and to inform you when your purchases have been dispatched.
  • I will never pass your information onto third parties for any reason.

 

Please check these policies regularly to keep updated with changes.

Please read my full Privacy Policy here to find out how I handle your personal information.